1. Please check the hardware: RS485.
Step 1: RS485 A and B is reversed.
Step 2: Check RS485 cable continuity is OK or not.
2. Please check the software settings: keyboard controller and speed dome address, protocol, and baud rate.
Step 1: Press [ Search ] to check the current protocol and baud rate is correct or not.
Step 2: Restore the settings to the default setting and reset.
1) Log in to the ZowieCAM web page
2)Click 'Setting->Camera->Image->Start Calibration ,then manually twist the focus ring until it is completely sharp.
3)Then click 'End Calibration'on the web page.
The specific hardware versions and corresponding functions are as follows:
(1) Please use official NDI software, such as NDI monitor, to check whether the NDI source can be decoded normally.
(2) Please check whether the IP address displayed by the NDI source is in the same network segment as the IP address of ZowieBox.
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